Author Topic: Crash on Windows 7 Home Premium 64 bit  (Read 4921 times)

Baba_cadguy

  • Newbie
  • *
  • Posts: 8
    • View Profile
Crash on Windows 7 Home Premium 64 bit
« on: May 24, 2017, 08:49:47 pm »
I just installed BabaCAD 2017 x64_2.0.0 and it crashes about half way through the initializing progress bar. I would like to try this out. Any suggestions? I can run a test or forward a log file to you if I know what you need.

Matt

babadmin

  • Administrator
  • Full Member
  • *****
  • Posts: 103
    • View Profile
Re: Crash on Windows 7 Home Premium 64 bit
« Reply #1 on: May 25, 2017, 09:12:26 am »
Update graphics card drivers and restart BabaCAD. If same problem exists, check if you have two graphics card and switch from integrated card (often it's intel integrated low performance graphics) to hi-performance graphics card.

If you try to run BabaCAD on virtual machine like vmware, vbox,.. there can be problems as virtual machine graphics are not well supported with OpenGL.

Baba_cadguy

  • Newbie
  • *
  • Posts: 8
    • View Profile
Re: Crash on Windows 7 Home Premium 64 bit
« Reply #2 on: May 25, 2017, 02:36:43 pm »
I have only integrated graphics on my laptop (intel). Do I need to install or upgrade OpenGL? I'm not sure where to find OpenGL for my machine (Acer 1830T).

I ran OpenGL Extensions Viewer and I have OpenGL 2.1
(Current: 2.1.0 - Build 8.15.10.2189)

Core features
v1.1 (100 % - 7/7)
v1.2 (100 % - 8/8)
v1.3 (100 % - 9/9)
v1.4 (100 % - 15/15)
v1.5 (100 % - 3/3)
v2.0 (100 % - 10/10)
v2.1 (100 % - 3/3)
v3.0 (73 % - 17/23)
v3.1 (25 % - 2/8)
v3.2 (0 % - 0/10)
v3.3 (0 % - 0/10)
v4.0 (0 % - 0/14)
v4.1 (0 % - 0/7)
v4.2 (0 % - 0/13)
v4.3 (0 % - 0/23)
v4.4 (0 % - 0/10)
v4.5 (0 % - 0/11)

What version of OpenGL is required?

The BabaCAD window appears, looks good, but when the "initializing" progress bar reaches about half way, the program freezes and I have to close it. Is there a startup log I can check?

Thanks,
Matt

babadmin

  • Administrator
  • Full Member
  • *****
  • Posts: 103
    • View Profile
Re: Crash on Windows 7 Home Premium 64 bit
« Reply #3 on: May 26, 2017, 03:18:17 am »
OpenGL version is ok, but you have to update drivers for you graphic card if there are vendor's bugs fixed in meantime. Also, can you tell me what's going in case when you install older BabaCAD version 1.3.4 (it's second download button on babacad.com website; it's 32-bit but also runs on all Windows versions)?

Baba_cadguy

  • Newbie
  • *
  • Posts: 8
    • View Profile
Re: Crash on Windows 7 Home Premium 64 bit
« Reply #4 on: May 26, 2017, 04:31:44 pm »
BabaCAD version 1.3.4 runs fine. No 3D though I think.

Matt

Baba_cadguy

  • Newbie
  • *
  • Posts: 8
    • View Profile
Re: Crash on Windows 7 Home Premium 64 bit
« Reply #5 on: May 26, 2017, 04:33:54 pm »
Also, I have the most recent factory drivers already. Unfortunately.

Matt

babadmin

  • Administrator
  • Full Member
  • *****
  • Posts: 103
    • View Profile
Re: Crash on Windows 7 Home Premium 64 bit
« Reply #6 on: May 26, 2017, 09:56:08 pm »
There is something weird, and I cannot realize what it is. I have already tested BabaCAD 2017 on several computers running Windows 7 Home Premium 64 bit and everything was fine. Maybe once more thing you can try, to go to properties of babacad.exe in explorer (Program Files/BabaCAD/BabaCAD) and select compatibility mode and try different options (vista, XP, ...), then restart BabaCAD 2017. It would be
pretty bad for you not to use a new BabaCAD 2017, as there are so many improvements and more better user interface in new version, but if not you must be satisfied with running old 32-bit version  :(

Baba_cadguy

  • Newbie
  • *
  • Posts: 8
    • View Profile
Re: Crash on Windows 7 Home Premium 64 bit
« Reply #7 on: May 28, 2017, 07:45:07 pm »
I always get the same message, no matter what compatibility I pick:

Problem signature:
  Problem Event Name:   APPCRASH
  Application Name:   BabaCAD.exe
  Application Version:   2.0.0.0
  Application Timestamp:   58e18066
  Fault Module Name:   StackHash_1dc2
  Fault Module Version:   0.0.0.0
  Fault Module Timestamp:   00000000
  Exception Code:   c0000005
  Exception Offset:   0000000000000000
  OS Version:   6.1.7601.2.1.0.768.3
  Locale ID:   1033
  Additional Information 1:   1dc2
  Additional Information 2:   1dc22fb1de37d348f27e54dbb5278e7d
  Additional Information 3:   eae3
  Additional Information 4:   eae36a4b5ffb27c9d33117f4125a75c2

I don't know if this helps.
Dr. Watson may have produced a more complete error dump, but I forget where they are stored.

Baba_cadguy

  • Newbie
  • *
  • Posts: 8
    • View Profile
Re: Crash on Windows 7 Home Premium 64 bit
« Reply #8 on: May 28, 2017, 08:00:32 pm »
I see it's not Dr. Watson anymore. Does this help?

Version=1
EventType=APPCRASH
EventTime=131404666007583927
ReportType=2
Consent=1
ReportIdentifier=34d884fb-43cc-11e7-8743-889ffa35a6be
IntegratorReportIdentifier=34d884fa-43cc-11e7-8743-889ffa35a6be
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=BabaCAD.exe
Sig[1].Name=Application Version
Sig[1].Value=2.0.0.0
Sig[2].Name=Application Timestamp
Sig[2].Value=58e18066
Sig[3].Name=Fault Module Name
Sig[3].Value=StackHash_1dc2
Sig[4].Name=Fault Module Version
Sig[4].Value=0.0.0.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=00000000
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=0000000000000000
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.768.3
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=1dc2
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=1dc22fb1de37d348f27e54dbb5278e7d
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=eae3
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=eae36a4b5ffb27c9d33117f4125a75c2
UI[2]=C:\Programs_OS\BabaCAD 2017\BabaCAD.exe
UI[3]=BabaCAD has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Programs_OS\BabaCAD 2017\BabaCAD.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Program Files\AVAST Software\Avast\x64\aswhooka.dll
LoadedModule[3]=C:\Windows\system32\kernel32.dll
LoadedModule[4]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[5]=C:\Windows\system32\OPENGL32.dll
LoadedModule[6]=C:\Windows\system32\msvcrt.dll
LoadedModule[7]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[8]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[9]=C:\Windows\system32\RPCRT4.dll
LoadedModule[10]=C:\Windows\system32\GDI32.dll
LoadedModule[11]=C:\Windows\system32\USER32.dll
LoadedModule[12]=C:\Windows\system32\LPK.dll
LoadedModule[13]=C:\Windows\system32\USP10.dll
LoadedModule[14]=C:\Windows\system32\GLU32.dll
LoadedModule[15]=C:\Windows\system32\DDRAW.dll
LoadedModule[16]=C:\Windows\system32\DCIMAN32.dll
LoadedModule[17]=C:\Windows\system32\SETUPAPI.dll
LoadedModule[18]=C:\Windows\system32\CFGMGR32.dll
LoadedModule[19]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[20]=C:\Windows\system32\ole32.dll
LoadedModule[21]=C:\Windows\system32\DEVOBJ.dll
LoadedModule[22]=C:\Windows\system32\dwmapi.dll
LoadedModule[23]=C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.23721_none_1457f4f68b936a93\gdiplus.dll
LoadedModule[24]=C:\Windows\system32\VERSION.dll
LoadedModule[25]=C:\Windows\system32\MSIMG32.dll
LoadedModule[26]=C:\Windows\system32\COMDLG32.dll
LoadedModule[27]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[28]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757\COMCTL32.dll
LoadedModule[29]=C:\Windows\system32\SHELL32.dll
LoadedModule[30]=C:\Windows\system32\WINSPOOL.DRV
LoadedModule[31]=C:\Windows\system32\oledlg.dll
LoadedModule[32]=C:\Windows\system32\OLEACC.dll
LoadedModule[33]=C:\Windows\system32\IMM32.dll
LoadedModule[34]=C:\Windows\system32\MSCTF.dll
LoadedModule[35]=C:\Windows\system32\WINMM.dll
LoadedModule[36]=C:\Windows\system32\apphelp.dll
LoadedModule[37]=C:\Windows\AppPatch\AppPatch64\AcGenral.DLL
LoadedModule[38]=C:\Windows\system32\SspiCli.dll
LoadedModule[39]=C:\Windows\system32\sfc.dll
LoadedModule[40]=C:\Windows\system32\sfc_os.DLL
LoadedModule[41]=C:\Windows\system32\USERENV.dll
LoadedModule[42]=C:\Windows\system32\profapi.dll
LoadedModule[43]=C:\Windows\system32\MPR.dll
LoadedModule[44]=C:\Windows\system32\uxtheme.dll
LoadedModule[45]=C:\Windows\system32\CRYPTBASE.dll
LoadedModule[46]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[47]=C:\Windows\system32\rsaenh.dll
LoadedModule[48]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[49]=C:\Programs_OS\BabaCAD 2017\ExtensionModules\BabaCADLispExtension.bem
LoadedModule[50]=C:\Program Files\WIDCOMM\Bluetooth Software\btmmhook.dll
LoadedModule[51]=C:\Windows\system32\PSAPI.DLL
LoadedModule[52]=C:\Windows\system32\ig4icd64.dll
LoadedModule[53]=C:\Windows\system32\CLBCatQ.DLL
LoadedModule[54]=C:\Windows\system32\explorerframe.dll
LoadedModule[55]=C:\Windows\system32\DUser.dll
LoadedModule[56]=C:\Windows\system32\DUI70.dll
LoadedModule[57]=C:\Windows\system32\PROPSYS.dll
LoadedModule[58]=C:\Windows\system32\spool\DRIVERS\x64\3\PS5UI.DLL
LoadedModule[59]=C:\Windows\system32\spool\DRIVERS\x64\3\PSCRIPT5.DLL
LoadedModule[60]=C:\Windows\system32\mscms.dll
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=BabaCAD
AppPath=C:\Programs_OS\BabaCAD 2017\BabaCAD.exe

babadmin

  • Administrator
  • Full Member
  • *****
  • Posts: 103
    • View Profile
Re: Crash on Windows 7 Home Premium 64 bit
« Reply #9 on: May 29, 2017, 08:17:11 am »
Windows dump cannot help me a lot. I will try to find computer with intel integrated graphics card to test, as I'm sure 99% that's the problem.

Baba_cadguy

  • Newbie
  • *
  • Posts: 8
    • View Profile
Re: Crash on Windows 7 Home Premium 64 bit
« Reply #10 on: May 29, 2017, 08:57:52 pm »
Thank you. I really appreciate the help. Let me know if I can do anything to help. I will keep trying to figure out if I can install generic Intel drivers or something.

Matt

R2G

  • Newbie
  • *
  • Posts: 4
    • View Profile
Re: Crash on Windows 7 Home Premium 64 bit
« Reply #11 on: May 30, 2017, 10:42:25 am »
Matt,

Check: http://www.guru3d.com to find different / tweaked drivers. I'm trying myself to get my windows 10 dell laptop up and running for babacad.

Cheers, Remco

Baba_cadguy

  • Newbie
  • *
  • Posts: 8
    • View Profile
Re: Crash on Windows 7 Home Premium 64 bit
« Reply #12 on: May 30, 2017, 06:48:35 pm »
Thanks R2G.

Also, is there a minimum graphics memory requirement for BabaCAD?


babadmin

  • Administrator
  • Full Member
  • *****
  • Posts: 103
    • View Profile
Re: Crash on Windows 7 Home Premium 64 bit
« Reply #13 on: May 31, 2017, 05:24:35 pm »
There is no minimum requirements for graphics memory size, cause every graphic card in last 10 years supports OpenGL and has minimum 32 Mb of memory.